10 Best Internet Service Providers in Kenya for 2024

Kenya’s internet usage has expanded rapidly, with 22.71 million users online as of early 2024, accounting for 40.8% of the population. This growth in connectivity is transforming business operations, enabling content creators to reach wider audiences, and improving everyday access to information and services.

An ISP connects you to the internet using various technologies. Fiber optic connections offer fast and reliable speeds, making them ideal for activities like streaming and remote work. Cable connections are also widely used but may not always match the performance of fiber optics. In more remote areas, satellite connections provide an alternative where laying cables isn’t feasible, though they may experience higher latency.

When choosing an ISP, it’s also worth considering whether you need a shared or dedicated connection. A shared connection means your bandwidth is split among multiple users in your area, which can lead to slower speeds during peak times. On the other hand, a dedicated connection provides consistent speeds, as the bandwidth is reserved for your use alone. This option is particularly useful for tasks that require a stable connection, such as video conferencing or hosting a server, though it generally costs more.

In this article, I’ll guide you through the top 10 best internet service providers in Kenya for 2024. You’ll discover each provider’s features, technology, performance, and pricing to help you make an informed choice. I’ve also included a comparison table of these ISPs, providing a clear snapshot of what each offers, making it easier to find the best fit for your needs.

1. Safaricom

Safaricom remains the leader in Kenya’s internet service market, offering reliable and high-speed connections that cater to both urban and rural needs. With a market share of 65.9% and around 49.02 million users in 2024, it’s clear that Safaricom has a stronghold on connectivity across the country. Personally, it’s been my preferred choice for work and home, thanks to its consistency and performance.

This year, Safaricom responded to increased competition by upgrading speeds across all its home internet packages, a move that has strengthened its position in the market. My current Silver package, for instance, now offers 30 Mbps for the same price, and testing it showed consistent download and upload speeds of 30 Mbps.

This performance is particularly impressive compared to competitors like Zuku, which typically limits upload speeds to just 10% of the download rate.

Safaricom Internet Features

• Fiber Optic Network: Safaricom’s fiber optic network is known for delivering high-speed connectivity with low latency, making it ideal for activities such as HD and 4K streaming, online gaming, and other bandwidth-intensive tasks. This network is particularly reliable in urban regions, where it consistently provides strong, stable connections.
• 4G LTE Coverage: In areas where fiber is unavailable, Safaricom’s 4G LTE network offers reliable internet access. It supports essential online activities like video conferencing, remote work, and streaming, ensuring users stay connected even when traveling.
• 5G Network: Safaricom has begun rolling out its 5G network in select urban areas, offering significantly faster speeds and reduced download times. Although this technology is currently limited to specific locations, its expansion is expected to enhance streaming quality and overall internet performance in the coming years.

Pros

• Reliable Connectivity: Safaricom is well-regarded for providing stable internet connections across Kenya, minimizing disruptions during streaming, gaming, or professional work.
• Extensive Coverage: With a broad network that spans both urban and rural areas, Safaricom ensures connectivity even in less populated regions, making it one of the most comprehensive ISPs in the country.
• High Speeds: With the upgraded packages, Safaricom now offers even faster speeds, particularly with the 5G and 1 Gbps Platinum options, meeting the demands of power users.

Cons

• Higher Costs: The quality of Safaricom’s services often comes at a premium, making it more expensive compared to some competitors. This may not be suitable for budget-conscious users looking for basic internet services.
• Network Stability Issues: Recently, there have been occasional network outages, some linked to government restrictions during political events or protests. These disruptions, while typically short-lived, can significantly impact users who rely on uninterrupted connectivity for work, gaming, or streaming.
• Limited 5G Coverage: Although Safaricom’s 5G network represents a significant advancement, its availability is currently limited to select urban areas, limiting its benefits for many users, especially those in rural regions.
• Customer Trust Concerns: Safaricom has faced increasing scrutiny from users due to its involvement in government-imposed internet shutdowns during political unrest or protests. These actions have led to a loss of trust among some customers, who are concerned about the reliability of the service during critical times.
• Customer Service Challenges: While Safaricom’s customer service is generally responsive, there can be delays, especially during peak times, leading to longer wait times for support.

Safaricom New Internet Packages for 2024

To keep pace with demand and rival providers, Safaricom upgraded its internet packages with more speed for the same cost. The current options reflect a range of choices for different users:

These packages include unlimited internet with a Fair Usage Policy (FUP), keeping speeds consistent even for heavy users. The introduction of the 1 Gbps Platinum plan is a significant addition, positioning Safaricom as a top choice for those needing ultra-fast speeds for activities like 4K streaming, high-resolution gaming, and remote work.

Safaricom remains the go-to ISP for Kenyans seeking high-speed, reliable internet. With its recent package enhancements, Safaricom has strengthened its position in the face of growing competition, especially from Starlink. As Starlink expands its satellite-based internet services, particularly in rural areas, Safaricom’s market dominance is being challenged.

In a recent comparison of Starlink and Safaricom, I explored how each provider addresses different connectivity needs across Kenya. While Safaricom stands out for urban users who benefit from its reliable fiber and expanding 5G network, Starlink offers an alternative for remote regions where traditional broadband coverage is limited.

2. Starlink

Starlink is making a notable impact in Kenya’s internet scene, especially in 2024. Developed by SpaceX, this service is becoming a go-to option for those in areas where traditional internet providers fall short. What stands out about Starlink is its ability to deliver decent internet speeds in remote and underserved regions, making it a compelling choice for many.

Starting at KES 1,300 per month for a 50GB plan, Starlink has been particularly popular among content creators who appreciate its reliable download speeds. While there are still some improvements to be made, especially in terms of upload speeds, and occasional disruptions due to weather, the service is continually evolving. Given its potential, Starlink is a strong contender in the Kenyan market, offering an alternative that’s worth considering for many users.

Starlink Internet Features

• LEO Satellite Network: Starlink operates using a constellation of thousands of small satellites in low Earth orbit (LEO). This network significantly reduces latency, making it ideal for activities that require quick data transmission, such as online gaming and video conferencing. Starlink’s satellite technology enables it to reach remote and underserved areas where traditional internet services may not be available.
• AI-Powered Network Optimization: Starlink employs advanced artificial intelligence algorithms to dynamically manage and optimize network performance. This technology ensures low latency and high reliability by effectively balancing data traffic, even during periods of fluctuating demand across different regions.
• Laser Communication Between Satellites: Starlink uses laser links to allow satellites to communicate directly with each other. This reduces dependence on ground-based relay stations and speeds up data transmission across the globe, ensuring a faster and more efficient internet connection.
• Self-Deploying User Terminals: Starlink’s user terminals are designed for easy self-installation, allowing users to set up their internet connection without professional assistance. This feature is particularly useful in remote areas where access to technical support may be limited.

Pros

• Reliable Internet in Remote Areas: Starlink excels in providing high-speed internet to locations where other ISPs struggle to maintain a reliable connection. This is particularly beneficial for rural and underserved regions in Kenya, where traditional connectivity options are limited or non-existent.
• High Download Speeds: With typical download speeds ranging from 50 Mbps to 500 Mbps, Starlink offers more than enough bandwidth for streaming, gaming, and remote work. This makes it a strong competitor, especially in areas where high-speed internet is a priority.
• Future-Ready Technology: Starlink’s continuous expansion and regular updates ensure that it remains competitive and capable of meeting future internet demands. As the satellite network grows and technology improves, users can expect enhanced performance, making Starlink a solid long-term investment.

Cons

• High Initial Costs: The upfront cost of Starlink’s equipment is relatively high compared to traditional ISPs. This one-time fee can be a significant barrier for budget-conscious users, although it is a necessary investment for accessing the service.
• Upload Speeds: While Starlink’s download speeds are impressive, upload speeds currently range between 20 Mbps and 50 Mbps. This may not meet the needs of users who frequently upload large files or engage in live streaming.
• Limited Customer Support: As a newer service, Starlink’s customer support is primarily online, with fewer options for direct, in-person assistance. This might be challenging for users who prefer more hands-on help when dealing with technical issues.

Stralink internet Pricing

Starlink is setting new standards in global internet connectivity with its use of LEO satellites. Although the initial setup costs are higher and upload speeds are still developing, the potential for reliable, high-speed internet in previously unreachable areas makes Starlink a compelling option. As the service continues to evolve, it is likely to become a leading choice for those who need cutting-edge technology and robust internet solutions, particularly in challenging environments.

3. Airtel Kenya

Airtel Kenya secures its place in the ISP market with competitive pricing and widespread network coverage, making it an attractive choice for many users across Kenya. Known for its user-friendly data plans and efforts to improve connectivity, Airtel has established itself as a major player in both urban and rural areas. With the recent introduction of 5G technology, Airtel is also setting the stage for faster and more reliable internet services.

Airtel Kenya internet Features

• 4G LTE Network: Airtel Kenya relies on its extensive 4G LTE network to provide fast internet across major cities and rural regions. This network is well-suited for streaming, online gaming, and other data-intensive activities, offering solid performance even during peak usage times.
• 5G Network: Recently, Airtel Kenya introduced 5G technology, which offers significantly higher speeds and lower latency than its 4G counterpart. This technology is especially beneficial for users who require high-speed internet for tasks like HD streaming, large file downloads, and online gaming. While 5G coverage is still expanding, it represents a substantial upgrade where available.
• Flexible Data Plans: Airtel offers a variety of data plans that cater to different usage needs, from minimal daily usage to extensive monthly data allocations. This flexibility allows users to choose plans that best fit their internet habits and budget.

Pros

• Affordable Pricing: Airtel Kenya’s internet packages are among the most competitively priced, making them a strong option for budget-conscious users. The affordability of these plans allows users to access high-quality internet without breaking the bank.
• Widespread Network Accessibility: Airtel’s network covers a wide range of areas, including both urban centers and rural regions. This broad coverage ensures that users across Kenya can access reliable internet services, regardless of location.
• 5G Availability: The introduction of 5G has significantly enhanced Airtel’s service offerings, providing ultra-fast internet speeds for users in areas with 5G coverage. This is a major advantage for those who require high-speed connectivity for demanding online activities.

Cons

• Inconsistent Coverage in Remote Areas: While Airtel has strong coverage in urban areas, users in more remote regions may experience inconsistent connectivity. This can be a drawback for those who live in or frequently travel to less developed areas.
• Mixed Customer Service Experiences: Customer feedback on Airtel’s service is varied, with some users praising its responsiveness, while others report difficulties in resolving technical issues and slow response times. This inconsistency can affect the overall user experience.
• Variable Network Reliability: Despite extensive coverage, some users have reported issues with network reliability, such as occasional drops in speed or connectivity. These problems can be particularly frustrating for users who rely on consistent internet performance for work or entertainment.

Airtel Kenya internet Pricing

Airtel Kenya continues to expand its market presence through competitive pricing, extensive network coverage, and the introduction of 5G services. While there are challenges related to network consistency and customer service, Airtel remains a strong option for users looking for affordable and flexible internet solutions across Kenya.

4. Zuku

Zuku is a well-known Internet Service Provider (ISP) in Kenya, recognized for its affordability and variety of Internet packages. It has become a popular choice, especially in urban areas, due to its competitive pricing. However, while many users appreciate the cost savings, Zuku’s service does come with certain limitations.

For instance, the upload speeds are often significantly lower than the advertised download speeds, which can pose challenges for activities that require a stable and fast connection, such as video conferencing and large file uploads. This experience has been shared by many users, including myself, reflecting both the strengths and weaknesses of Zuku’s offerings.

Zuku Internet Feartures

• Fiber Optic Network: Zuku operates primarily through a fiber optic network, delivering high-speed internet that supports activities like streaming, gaming, and downloading. However, the network’s reliability diminishes in rural areas where the infrastructure is less robust.
• Affordable Pricing: Zuku is known for offering some of the most cost-effective internet plans in Kenya, appealing to budget-conscious users. However, the lower cost sometimes comes at the expense of service quality.

Pros

• Cost-Effective Plans: Zuku’s internet packages are among the most affordable in Kenya, offering decent speeds at competitive prices. This affordability has made Zuku a popular choice for many urban residents who want to save on costs without compromising too much on speed.
• Triple Play Bundles: Zuku’s Triple Play packages, which combine internet, TV, and phone services, offer great value for households. These bundles are particularly convenient for families looking to manage all their digital services through a single provider.

Cons

• Low Upload Speeds: One of the main drawbacks of Zuku is the low upload speeds, which can significantly affect tasks that require strong upload performance, such as video conferencing and large file uploads. This issue is a frequent complaint among users.
• Inconsistent Customer Support: Zuku’s customer service has been a point of frustration for many users, including myself. The experience often involves slow response times and less-than-helpful support, which seems to be a widespread issue.
• Limited Rural Coverage: Zuku’s services are primarily available in urban areas, limiting access for customers in rural regions. The infrastructure outside major cities is not as well developed, making it difficult for rural users to access reliable service.
• Website Technical Issues: Zuku’s website has faced technical problems, such as redirecting users to non-functional local server addresses like https://127.0.0.1/comeandstay/search?location=upload. This can be a frustrating experience for those trying to access services or seek help online.
• Public Dissatisfaction: The dissatisfaction with Zuku’s service quality has even led to a petition on Change.org, calling for government intervention due to poor service and alleged fraudulent practices. With over 2,300 signatures, this petition reflects the broader frustration among Zuku customers, a sentiment I have also encountered in various user reviews and personal interactions.

Zuku internet Pricing

Zuku remains a popular choice for urban residents due to its affordable pricing and variety of packages, especially for those who do not require high upload speeds. However, potential customers should be aware of the service’s limitations, including low upload speeds, inconsistent customer support, limited rural coverage, website technical issues, and significant public dissatisfaction, as evidenced by petitions.

For households looking for budget-friendly internet solutions, Zuku offers a practical option, but users who need more robust service should carefully consider these factors.

5. JTL Faiba

JTL Faiba is ranked third on our list due to its competitive pricing, high-speed internet packages, and its growing presence in both urban and semi-urban areas of Kenya.

Although I have not personally used JTL Faiba, I have gathered extensive insights from users and industry reviews. These insights highlight both the strengths and challenges of this ISP. Faiba is known for its reliability and consistent performance, making it a popular choice among residential and business users alike.

JTL Faiba internet Features

• Fiber Optic Network: JTL Faiba utilizes a robust fiber optic network to provide high-speed internet, ensuring minimal latency and high reliability. This network supports a range of activities, including streaming, gaming, and large data transfers. Based on user feedback, the fiber connection performs particularly well in urban areas, offering consistent speeds.
• LTE Network: In areas where fiber is not available, Faiba offers LTE services to ensure broad coverage and reliable internet connectivity. While not as fast as fiber, the LTE network still provides a solid option for areas with limited infrastructure.

Pros

• High-Speed Internet: Faiba is known for its high-speed internet plans, with options ranging from 40 Mbps to 140 Mbps. This makes it an excellent choice for heavy internet users, such as those who stream videos, play online games, or frequently download large files. Users have consistently reported that Faiba delivers the speeds it promises, making it reliable for demanding tasks.
• Competitive Pricing: JTL Faiba offers competitively priced packages that provide good value for the speed and reliability offered. This makes it a strong contender for users who want high-speed internet without paying a premium. Many users and industry experts highlight Faiba’s pricing as one of its main advantages, particularly in comparison to other ISPs offering similar speeds.
• Reliable Performance: Faiba’s fiber optic network is recognized for its reliable performance, with minimal downtime and consistent speeds. This reliability is a major plus for both residential users and businesses that require uninterrupted internet service.

Cons

• Limited Coverage: While JTL Faiba is expanding its network, its coverage is still limited compared to some competitors, particularly in rural areas. This limitation is a common concern among potential customers who are outside of major urban centers and are looking for high-speed internet options.
• Installation Delays: Some users have reported delays in installation, especially in newly covered areas. These delays can be particularly frustrating for users who expect quick service after signing up. Reports from users in semi-urban areas where Faiba is still rolling out its services indicate that this is an area for improvement.
• Website Technical Issues: JTL Faiba’s website has been criticized for having technical issues, such as poor navigation and difficulty accessing information. Users have experienced problems like error pages and incomplete loadings, which can be frustrating when trying to access services or support online. Improving the website’s functionality could significantly enhance the user experience.
• Customer Service Issues: While Faiba is often praised for its customer service, there have been multiple reports highlighting poor experiences. Some users have encountered unresponsive support, misleading sales promises, and difficulties in obtaining refunds. Recent reviews mention instances where customers were promised quick installation after payment, only to experience long delays and unresponsive support afterward. The refund process has also been described as difficult, with long waits and unresolved issues.

JTL Faiba internet Pricing

JTL Faiba continues to expand its market presence through strategic promotional campaigns and ongoing network expansions. The company is actively working to increase its coverage, particularly in urban and semi-urban areas, to provide high-quality internet services to a broader range of customers. Despite some challenges, particularly with coverage and installation times, Faiba remains a strong contender in the Kenyan ISP market, offering competitive pricing and reliable internet services.

6. Telkom Kenya

Telkom Kenya stands out for its affordability and the variety of internet packages it offers, making it a popular choice for many users across the country. Whether you are in an urban area or a more remote region, Telkom Kenya’s efforts to expand its services make it a practical option, especially for those on a budget. Known for its flexibility with various data plans, Telkom Kenya caters to a wide range of internet needs, from light browsing to heavy usage.

Telkom Kenya internet Features

• 4G LTE Network: Telkom Kenya primarily uses its 4G LTE network to deliver internet services. This network supports high-speed internet, which is suitable for streaming, online gaming, and general browsing. While the 4G LTE network is robust in urban and semi-urban areas, coverage can be inconsistent in more remote locations.
• Fiber Optic Network: In select areas, Telkom Kenya also provides fiber optic internet, which offers minimal latency and high reliability, making it ideal for users with heavy data needs. However, the availability of this fiber network is limited compared to the 4G LTE network.

Pros

• Affordable Pricing: Telkom Kenya’s internet packages are priced competitively, offering budget-friendly options for a wide range of users. This affordability is a major draw for many, particularly when compared to other ISPs with similar offerings.
• Flexible Data Plans: With a variety of data plans available, Telkom Kenya caters to different usage levels. Whether you need a short-term data boost or a more substantial monthly package, Telkom Kenya provides options that suit light to heavy users alike.
• Mobile Internet Options: For those who need internet connectivity on the go, Telkom Kenya offers a range of MiFi devices and portable routers. This flexibility has made Telkom Kenya a popular choice among mobile internet users who rely on portable devices for their daily connectivity.

Cons

• Coverage Limitations: Despite ongoing efforts to expand its network, Telkom Kenya’s coverage can be inconsistent, especially in remote areas. This limitation can be a drawback for users who live outside of major urban centers and need reliable connectivity.
• Customer Service Issues: While some users report positive experiences, Telkom Kenya has a mixed reputation for customer service. Slow response times and challenges in resolving technical issues are areas where improvement is needed.
• Network Reliability: Users occasionally report network outages and fluctuating internet speeds, which can affect the overall reliability of the service. These issues are more common in areas where Telkom Kenya’s infrastructure is less developed, leading to potential frustrations for those who depend on consistent internet access.

Telkom Kenya internet Pricing

Telkom Kenya continues to expand its reach through strategic promotions and network improvements, aiming to enhance service delivery across the country. While there are challenges related to coverage, customer service, and network reliability, Telkom Kenya remains a strong contender for those looking for affordable and flexible internet solutions.

7. Poa! Internet

Poa! Internet has established itself as a significant player in Kenya’s ISP market by offering some of the most affordable Internet packages available. At the same time, it may not offer the highest speeds, Poa! Internet excels in making Internet access available to low-income households and underserved areas. This focus on affordability and accessibility makes it an excellent choice for users looking for basic, reliable internet service without breaking the bank.

Poa! Internet Features

• Affordable Internet Plans: Poa! Internet offers highly competitive pricing, making it accessible to a wide range of users, especially those in lower-income brackets. The affordability of their plans is one of the key reasons why Poa! has gained popularity in the Kenyan market.
• Poa! Home and Poa! Street Services: Poa! Internet provides two main services: Poa! Home, which offers unlimited internet for residential users, and Poa! Street, which provides access to Wi-Fi hotspots throughout various regions. These services ensure users can stay connected both at home and on the go.

Pros

• Budget-Friendly: Poa! Internet is one of the most affordable ISPs in Kenya, making it ideal for users who need to manage their internet expenses carefully. The low monthly fees make it accessible to households that might otherwise struggle to afford reliable internet.
• Focus on Underserved Areas: Poa! Internet is dedicated to providing service in areas often overlooked by other ISPs. This focus on reaching underserved communities is a significant strength, helping to bridge the digital divide in Kenya.
• Extensive Wi-Fi Hotspots: With a wide network of Wi-Fi hotspots, Poa! Internet allows users to access the internet in various locations, which is particularly useful for students and professionals who need connectivity on the move.

Cons

• Lower Speeds: The internet speeds offered by Poa! Internet are lower compared to other ISPs, which might be a limitation for users who require fast internet for activities like 4K streaming or competitive online gaming.
• Installation Fees: While the monthly costs are low, the one-time installation fee can be a barrier for some users, particularly those in low-income areas where upfront costs are a concern.
• Limited Coverage: Although Poa! Internet is expanding, its services are currently concentrated in specific regions. Users outside these areas may not have access to Poa! services, which limits its reach compared to other ISPs with more extensive coverage.

Poa! Internet Pricing

Poa! Internet continues to grow its presence in Kenya by providing affordable and reliable internet services, particularly in areas where other providers may not reach. While it may not offer the fastest speeds, Poa! Internet’s commitment to accessibility and affordability makes it a valuable option for many households looking for essential internet connectivity.

8. Liquid Home

Liquid Home, previously known as Liquid Telecom, is one of the leading ISPs in Kenya, offering high-speed internet services primarily through fiber optic connections. With a strong presence in both urban and semi-urban areas, Liquid Home is known for its reliable service and competitive pricing. It’s a popular choice among businesses and residential users who need consistent internet for work, streaming, and gaming.

Liquid Home internet Features

• Fiber Optic Network: Liquid Home’s fiber optic network is its main strength, providing high-speed internet with minimal latency. This makes it ideal for bandwidth-intensive activities like HD streaming, online gaming, and video conferencing.
• Business-Oriented Services: In addition to residential plans, Liquid Home offers a range of solutions designed for businesses, including dedicated internet access and cloud services. This focus on business needs has helped Liquid Home establish a strong reputation in the corporate sector.

Pros

• Reliable High-Speed Internet: Liquid Home’s fiber network delivers consistent, high-speed internet that is perfect for both personal and professional use. This reliability is especially valuable for activities that require a stable connection, such as video calls and online gaming.
• Comprehensive Coverage in Urban Areas: Liquid Home has extensive coverage in major cities and towns across Kenya. This widespread availability makes it accessible to a large number of users who need dependable internet service.
• Business Solutions: Liquid Home is particularly well-suited for businesses, offering tailored packages that include dedicated bandwidth, cloud services, and robust customer support. This makes it a strong option for companies that rely heavily on internet connectivity for their operations.

Cons

• Higher Pricing for Premium Services: While Liquid Home offers competitive pricing, its premium services, especially those tailored for businesses, can be more expensive than other options. This might be a consideration for smaller businesses or budget-conscious users.
• Limited Availability in Rural Areas: Although Liquid Home has strong coverage in urban and semi-urban regions, its services are less available in rural areas. This limits access for users who live outside of major towns and cities.
• Installation Delays: Some users have reported delays in installation, particularly in newly covered areas or during peak demand periods. These delays can be frustrating for users who need to get connected quickly.

Liquid Home internet Pricing

Liquid Home is a solid choice for those looking for reliable and fast internet, particularly in urban areas. While it might come with a higher price tag for its premium services, the reliability and speed it offers make it a valuable option for both residential and business users. For companies needing robust internet solutions, Liquid Home’s business packages provide tailored options that can meet even the most demanding connectivity needs.

9. CheetahNet Solutions

CheetahNet Solutions is making its mark in Kenya’s ISP landscape by offering reliable internet services tailored to meet the needs of both residential and business users. Focused on delivering high-speed connections, CheetahNet is particularly appealing to users in areas where larger ISPs may not have as strong a presence. With a range of flexible plans, it aims to provide a dependable online experience without overextending users’ budgets.

CheetahNet Solutions internet Features

• Tailored Internet Packages: CheetahNet provides customized internet solutions designed to suit various user needs. Whether you are looking for home internet or a business connection, they offer packages that fit different usage patterns and requirements.
• Reliable Connectivity: The ISP emphasizes stability and speed, making it a solid choice for activities like streaming, online gaming, and large file transfers. CheetahNet’s network infrastructure is built to minimize downtime, ensuring that users experience consistent performance.

Pros

• Affordable and Flexible Plans: CheetahNet offers a variety of packages that cater to different budgets and needs. This flexibility makes it accessible to a broad range of users, from individuals to small businesses.
• Responsive Customer Support: One of CheetahNet’s strengths is its customer service. Users often report timely and effective support, which is crucial for resolving any technical issues or getting help with setup.
• Expanding Access: CheetahNet is focusing on increasing its service availability, particularly in regions that may not have many other options. This effort to expand into underserved areas helps more people get connected.

Cons

• Coverage Limitations: CheetahNet is still growing, so its coverage isn’t as widespread as some of the larger ISPs. This could be a drawback for potential customers in more remote or rural areas.
• Variable Speeds During Peak Hours: While CheetahNet generally provides good speeds, users might notice slower performance during peak times. This could impact those who rely on constant high-speed internet for work or streaming.
• Higher Costs for Top-Tier Plans: Although the basic packages are affordable, the premium plans can be more expensive. Users seeking the highest speeds might find these costs a bit steep compared to other options.

CheetahNet Solutions internet Pricing

CheetahNet Solutions is steadily becoming a go-to option for those seeking dependable and flexible internet services in Kenya. While the provider is still expanding its reach, and the premium plans can be a bit pricey, CheetahNet’s focus on reliability and customer service makes it a strong contender, particularly in areas where other ISPs may not have a robust presence.

10. SurfNet Solutions

SurfNet Solutions is an ISP in Kenya that focuses on providing both home and business internet solutions. Known for offering a variety of packages tailored to different needs, SurfNet stands out for its flexibility and commitment to serving both urban and semi-urban areas. With a mix of fiber and wireless options, SurfNet is gaining popularity among users who require reliable and high-speed internet.

SurfNet Solutions internet Features

• Home and Business Packages: SurfNet Solutions offers a range of internet packages designed to cater to the needs of both residential users and businesses. Whether you need basic internet for home use or robust, high-speed connections for business operations, SurfNet has packages that can meet those demands.
• Free Fiber Installation: One of the appealing aspects of SurfNet Solutions is their free fiber installation service. This reduces the initial cost barrier for users looking to switch to a more stable and fast internet connection.

Pros

• Flexible Internet Plans: SurfNet provides a variety of packages with different speeds and prices, making it easy for users to find a plan that fits their specific needs and budget.
• Strong Business Solutions: For businesses, SurfNet offers high-capacity plans that are designed to support extensive internet use, including real-time remote surveillance, heavy-duty internet requirements, and large-scale operations.
• Affordable Options: With plans starting as low as Ksh 2,400 per month, SurfNet is an attractive option for users looking for affordable internet services without sacrificing quality.

Cons

• Limited Coverage in Rural Areas: While SurfNet is expanding its reach, its services are primarily focused on urban and semi-urban areas, which may limit availability for users in more remote regions.
• Variable Speeds for Lower-Tier Plans: Users on lower-tier plans might experience slower speeds during peak times, which could affect those who need consistent, high-speed internet for activities like streaming and gaming.

SurfNet Solutions internet Pricing

SurfNet Solutions is a competitive player in the Kenyan ISP market, offering packages that cater to various user needs. Their flexible plans, free installation, and commitment to quality make them a strong choice for reliable internet services. Although their coverage is still expanding, especially in rural areas, SurfNet is continually reaching more customers across the country.

Comparison Table: Top ISPs in Kenya 2024

Before we wrap up, the table below summarizes the top 10 internet service providers (ISPs) in Kenya for 2024, based on what we’ve covered. This comparison highlights each ISP’s technology, speed, coverage, and features, providing a quick overview to help you choose the best provider for your needs.

Conclusion

From what we have covered above, it’s clear that choosing the right internet service provider in Kenya depends on your specific needs, such as speed, coverage, affordability, or customer service. With reliable options available, you can find a provider that fits your requirements and keeps you connected. If you have recommendations or experiences to share, leave a comment below.