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Home – Blog – Networking

10 Best Internet Service Providers in Kenya for 2025

Joseph Matino
Last updated: August 5, 2025 11:16 am
ByJoseph Matino
10 Best Internet Service Providers In Kenya For 2024

Kenya’s internet has completely transformed over the past few years. Remember when YouTubers struggled with slow uploads and content creators gave up because of poor connectivity. Those days are gone. Today, with mobile subscriptions reaching 135.8% penetration rate, content creators who could not even upload a 5-minute video three years ago now run successful online businesses, and small shops sell more through WhatsApp and Instagram than their physical stores.

2025 has been the year everything changed in Kenya’s internet market. Starlink’s arrival forced Safaricom to double fiber speeds while keeping the same prices and drop their 5G router costs from 20,000 to just 2,999 KES. Rural areas that previously had no choice but expensive mobile data bundles can now get unlimited satellite internet or affordable 5G packages. Small businesses in remote locations went from struggling with 2G connections to streaming video calls with customers in Nairobi. With all these major shifts happening, it felt like the right time to get this list updated with what actually works now.

Article Content
Top 10 Kenya ISP Comparison 2025What to Know Before Choosing1. Safaricom2. Starlink3. Airtel Kenya4. JTL Faiba5. Zuku6. Telkom Kenya7. Poa! Internet8. Liquid Home9. CheetahNet SolutionsCheetahNet Solutions Internet Features10. SurfNet SolutionsFinding Your Perfect Internet Provider

Usually an ISP connects your home to the internet through one of three main ways. Fiber cables give you the fastest speeds and work great for streaming 4K videos or gaming without lag. Traditional cable internet is cheaper and available in most areas but can slow down when neighbors are all online. Satellite internet used to be slow and expensive, but new providers like Starlink changed that completely, making it a real option for rural areas where cables cannot reach.

Top 10 Kenya ISP Comparison 2025

Here’s how all 10 ISPs stack up against each other based on technology, market performance, and what they actually offer. This comparison utilizes official data from the Communications Authority of Kenya and actual pricing from each provider to help you quickly identify which ISPs best match your needs.

ProviderStarting PriceMax SpeedCoverageBest For
Safaricom2,999 KES (15 Mbps)1 Gbps fiberNationwide, 63.1% market shareUsers needing guaranteed uptime and low latency gaming (5-15ms)
Starlink4,000 KES (unlimited basic)50-300 Mbps satellite104.7% rural coverageRemote areas where fiber cables cannot reach (20-40ms latency)
Airtel2,999 KES (15 Mbps 5G)40 Mbps unlimited89% population, expanding ruralBudget-conscious users wanting 5G without premium pricing
JTL Faiba3,000 KES (35 Mbps dedicated)1 Gbps dedicated fiberMajor urban centers onlyHeavy users needing consistent speeds and no data caps (5-12ms)
Zuku2,799 KES (10 Mbps)60 Mbps (limited upload)Urban areas, declining marketHouseholds wanting TV bundles despite service issues
Telkom1,000 KES (12GB monthly)Unlimited with 400GB FUPUrban and rural 4G networkMobile-first users needing portable internet solutions
Poa! Internet1,575 KES (5 Mbps unlimited)5 Mbps (speed capped)Nairobi low-income neighborhoodsUnderserved communities needing basic affordable access
Liquid Home3,500 KES (5 Mbps)50 Mbps enterprise-gradeUrban business districtsBusinesses requiring enterprise-level reliability and support
CheetahNet2,000 KES (15 Mbps)50 Mbps mixed technologyKiambu County regional focusLocal users wanting personalized service and flexible plans
SurfNet2,400 KES (30 Mbps fiber)200 Mbps business plansNairobi, Kajiado, Machakos regionsCost-conscious users in covered areas wanting free installation

What to Know Before Choosing

Most people do not realize there are two types of connections available. Shared connections split bandwidth with neighbors, meaning slower speeds during evening peak hours. Dedicated connections give you guaranteed speeds but cost much more, so they are mainly for businesses that cannot afford slowdowns.

Current packages have evolved significantly this year with several key changes worth knowing about:

  • Speed Upgrades: Most ISPs doubled speeds this year without raising prices to stay competitive with new satellite providers
  • Installation Costs: Traditional fiber providers often offer free setup while satellite internet requires significant upfront equipment investment, though rental options are now available
  • Equipment Options: Equipment rental has become common to reduce upfront costs, especially for newer technologies
  • Data Policies: Fiber providers typically offer truly unlimited access while mobile internet packages often throttle speeds after hitting data limits
  • Payment Flexibility: Mobile money options and discounts for paying multiple months in advance are now standard
  • Coverage Expansion: Urban areas now have multiple gigabit speed options while rural areas finally have viable high-speed alternatives

In this guide, I walk you through the top 10 best internet service providers in Kenya for 2025. You will discover current pricing, real-world performance, coverage areas, and practical advice to help you choose the best option for your specific needs and location. I have also included a detailed comparison table of all these ISPs, providing a clear snapshot of what each offers to make your decision easier.

1. Safaricom

Safaricom remains the undisputed leader in Kenya’s internet service market, offering reliable and high-speed connections that cater to both urban and rural needs. With a fixed internet market share of 678,118 subscribers as of March 2025 and maintaining its position as the country’s top ISP, Safaricom has proven its dominance despite increased competition from satellite providers.

Best Internet Service Providers In Kenya

This year, Safaricom responded to competitive pressure by upgrading speeds across all its home internet packages while keeping prices unchanged. The pressure came from satellite internet subscriptions growing by 1,955.3% in the 2023/24 financial year, according to Communications Authority data, primarily driven by Starlink’s entry into the market.

My current Silver package, for instance, now offers 30 Mbps for the same price, and testing consistently shows the advertised speeds. This performance remains impressive compared to competitors like Zuku, which typically limits upload speeds to just 10% of the download rate.

Best Internet Service Providers In Kenya

The company made significant moves in 5G technology, slashing router prices from 20,000 KES to just 2,999 KES, making high-speed wireless internet accessible to thousands more households. With over 1,100 5G sites across all 47 counties and coverage reaching 14% of the population, Safaricom is leading Kenya into the next generation of connectivity.

Safaricom Internet Features

Safaricom operates the most extensive network infrastructure in Kenya, combining fiber optic cables, 4G towers, and 5G technology to reach both urban centers and remote villages where other providers cannot maintain service.

  • Fiber Optic Network: Delivers high-speed connectivity with 14,000 kilometers of cables across Kenya, providing stable connections that handle 4K streaming, online gaming, and bandwidth-intensive tasks. The network reaches major towns and extends into rural areas where most competitors have never built infrastructure
  • 5G Network Leadership: Over 1,100 5G sites covering all 47 counties deliver speeds up to 250 Mbps with latency as low as 26ms. The router price drop from 20,000 to 2,999 KES makes next-generation wireless internet accessible to regular households
  • 4G LTE Coverage: Provides reliable internet access in areas where fiber is unavailable, supporting video conferencing, remote work, and streaming. This backup connectivity ensures users stay connected even when traveling or in areas without fiber infrastructure
  • Advanced Network Management: Traffic balancing keeps speeds consistent during peak hours when entire neighborhoods come online. Unlike smaller providers that oversell capacity, the network handles demand spikes without major slowdowns

Pros

  • Reliable Connectivity: Well-regarded for providing stable internet connections across Kenya, minimizing disruptions during streaming, gaming, or professional work with consistent delivery of advertised speeds
  • Extensive Coverage: Broad network spanning urban and rural areas ensures connectivity even in less populated regions, with 14,000 km of fiber optic cable making it one of the most comprehensive ISPs
  • Speed Leadership: Upgraded packages offer faster speeds across all tiers, particularly the new 1 Gbps Platinum option, meeting demands of power users and content creators
  • 5G Innovation: Router price drop from 20,000 to 2,999 KES makes next-generation wireless internet accessible to many more households with competitive 5G packages

Cons

  • Premium Pricing: Quality services often come at a premium compared to competitors, which may not suit budget-conscious users looking for basic internet services
  • Network Stability Issues: Occasional outages during political events can impact users who rely on uninterrupted connectivity for business or remote work
  • Limited Rural 5G: 5G network availability currently concentrated in urban areas, limiting benefits for rural users who could benefit most from improved connectivity
  • Fair Usage Policy: All packages include FUP limits that may throttle speeds after heavy usage, though limits are generally reasonable for typical home use

Safaricom New Internet Packages for 2025

To keep pace with demand and rival providers, Safaricom upgraded its internet packages with more speed for the same cost. The current options reflect excellent value across different user needs:

Plan NameSpeedPrice (Ksh/Month)FeaturesRecommended For
Bronze15 Mbps2,999Basic browsing, social media, SD streamingLight users, small households
Silver30 Mbps4,100HD streaming, video calls, moderate gamingSmall families, remote workers
Gold80 Mbps6,2994K streaming, online gaming, large downloadsHeavy users, medium families
Diamond500 Mbps12,499Multiple 4K streams, smart home devicesLarge households, power users
Platinum1,000 Mbps20,000Ultra-fast connectivity, 8K streaming, cloud computingContent creators, intensive gamers, businesses

These packages include unlimited internet with a Fair Usage Policy, keeping speeds consistent even for heavy users. The introduction of the 1 Gbps Platinum plan is a significant addition, positioning Safaricom as the top choice for those needing ultra-fast speeds for activities like 4K streaming, high-resolution gaming, and professional content creation.

5G Home Internet Options

Safaricom revolutionized 5G accessibility with the dramatic router price reduction and competitive packages, making high-speed wireless internet a viable alternative to fiber in many areas.

5G Router: The Baicells EG3065M 5G indoor CPE with built-in battery is now available for 2,999 KES, down from 20,000 KES, making 5G technology accessible to thousands more households who previously could not afford the high upfront cost. You can find the router at Safaricom shops and dealers nationwide, QuickMart supermarkets for convenience, or order through Masoko if you prefer online shopping. The router connects automatically to the nearest 5G tower and provides Wi-Fi for your entire home without needing any cables or installation technicians.

5G Packages:

  • 50 Mbps: 3,000 KES/month (reduced from 4,000 KES)
  • 100 Mbps: 3,750 KES/month (reduced from 5,000 KES)
  • 250 Mbps: 7,500 KES/month (reduced from 10,000 KES)

The 5G packages are particularly valuable in areas where fiber installation is not feasible but 5G coverage is available. These wireless speeds can rival many fiber connections, and the setup is much simpler since you just need to plug in the router and it connects automatically to the nearest 5G tower.

Current Promotions

Safaricom regularly runs promotions to attract new customers and retain existing ones. For the most current offers and discounts, check the MySafaricom app or dial *400# as promotions change frequently throughout the year.

How to Check for Current Offers:

  • Dial *400# from your Safaricom line for latest promotions
  • Check the MySafaricom app under “Offers” section
  • Visit Safaricom shops for current signup bonuses
  • Look for advance payment discounts when paying for multiple months upfront

Safaricom continues to dominate Kenya’s internet market through consistent improvements and competitive responses to new players like Starlink. The speed upgrades, 5G price cuts, and package enhancements show they are not taking their market position for granted. For users who need reliable internet with extensive coverage, Safaricom remains the strongest choice in Kenya.

2. Starlink

Starlink has become the Best Internet Service provider in Kenyan rural areas like never thought possible. When it launched in July 2023, most people dismissed it as too expensive for regular users. Fast forward to today, and satellite internet subscriptions have grown by 104.7% as Kenyans use this technology to run businesses, attend online classes, and stream videos from places where Safaricom cables will never reach

Best Internet Service Providers In Kenya

The turnaround started when Starlink realized Kenyans needed affordable options. Equipment costs dropped from 89,000 KES to 45,500 KES, then they added a Mini Kit at 27,000 KES. The real breakthrough came with equipment rental at 1,950 KES monthly – suddenly people could try satellite internet without selling a cow to buy the equipment.

Rural businesses in places like Turkana and Garissa now video conference with clients in Nairobi using internet speeds that rival what you get in Westlands. Small schools in remote areas can finally access online learning resources. This is what happens when technology actually solves real problems instead of just creating hype.

Starlink Internet Features

Starlink operates differently from traditional internet providers, using advanced satellite technology that bypasses ground infrastructure entirely to deliver high-speed internet directly to user terminals anywhere in Kenya.

  • LEO Satellite Network: Uses thousands of small satellites in low Earth orbit that orbit much closer to Earth than traditional satellites, reducing latency from 600ms to just 20-40ms. This makes video calls, online gaming, and real-time applications actually usable, unlike old satellite internet that had terrible delays
  • Zero Ground Infrastructure: Bypasses fiber cables, cell towers, and ground stations completely, making it perfect for remote farms, rural businesses, and areas where laying cables would cost millions. Works anywhere with clear sky view, from Turkana to the coast
  • Self-Installing Equipment: User terminals connect automatically to the nearest satellites without professional installation or complex setup. Just plug in the dish, point it at the sky, and get internet speeds that rival urban fiber connections
  • Weather-Resistant Technology: Modern equipment handles Kenya’s weather conditions much better than early satellite systems, though heavy rain can still cause temporary signal drops. The system automatically reconnects when weather clears

Pros

  • Unmatched Rural Coverage: Excels in providing high-speed internet to locations where other ISPs cannot maintain reliable service, making it invaluable for remote farms, businesses, and communities
  • High Download Speeds: Delivers 50-300 Mbps download speeds that rival or exceed many fiber connections, especially in areas where traditional broadband is limited or non-existent
  • No Infrastructure Dependencies: Works anywhere with clear sky view, making it perfect for temporary setups, mobile applications, or areas with unreliable ground infrastructure
  • Future-Ready Technology: Continuous network expansion and regular software updates ensure improving performance over time as more satellites launch

Cons

  • High Initial Investment: Equipment costs remain substantial compared to traditional ISPs, though rental options have made it more accessible for short-term users
  • Upload Speed Limitations: While download speeds are impressive, upload speeds typically range 20-50 Mbps, which may not meet needs of users frequently uploading large files or livestreaming
  • Weather Sensitivity: Heavy rain can temporarily affect signal quality, though modern equipment is much more resilient than earlier satellite internet systems
  • Network Capacity Issues: Recent suspensions of new subscriptions in urban areas show the system can become overloaded in high-demand locations

Starlink Packages 2025

Starlink offers flexible pricing options to accommodate different usage needs and budgets, with all plans providing high-speed satellite internet access.

Package NameMonthly Cost (KES)Data AllowanceBest ForHardware Cost (KES)
Basic 50GB Plan1,30050GB (20 KES per extra GB)Testing service, occasional use27,000 or 45,500
Home Lite4,000Unlimited but slower during peak hoursBasic home internet needs27,000 or 45,500
Home Standard6,500Full unlimited accessFamilies, working from home27,000 or 45,500
Mobile 50GB6,50050GB works anywhere in KenyaPeople who travel frequently45,500
Business 50GB4,20050GB guaranteed high speedSmall offices, reliable connection neededHigh Performance Kit
Business 1TB18,6001TB guaranteed high speedBusinesses with heavy internet useHigh Performance Kit

All residential plans work with either the Mini Kit (27,000 KES) or Standard Kit (45,500 KES). Business priority plans require specialized high-performance equipment. Equipment rental is available at 1,950 KES monthly plus 2,730 KES activation fee for those who prefer not to purchase hardware upfront.

Equipment Options

Starlink provides different hardware solutions depending on user needs and budget constraints.

  • Standard Kit (45,500 KES): The original Starlink kit includes the satellite dish, Wi-Fi router, power supply, and mounting equipment. Works well for permanent installations and provides the best overall performance and reliability
  • Mini Kit (27,000 KES): Launched in September 2024, this more affordable option offers the same speeds but in a smaller, more portable package. Perfect for users who need mobility or want lower upfront costs
  • Equipment Rental (1,950 KES/month): Introduced in August 2024 with a 2,730 KES activation fee, this option eliminates the large upfront investment. Ideal for short-term use, testing the service, or users who prefer predictable monthly costs

All equipment is designed for self-installation, though users need to ensure clear sky view and proper positioning for optimal performance. The rental option has made Starlink accessible to many users who were previously deterred by high equipment costs.

Starlink represents a fundamental shift in how internet reaches underserved areas in Kenya. The technology has solved connectivity problems that seemed impossible just a few years ago, bringing high-speed internet to remote farms, rural businesses, and communities that traditional providers could never reach cost-effectively. For users in these areas, Starlink offers speeds and reliability that transform how they work, learn, and connect with the world.

3. Airtel Kenya

Airtel Kenya has become the most affordable way to get high-speed internet in Kenya. The company dropped their 5G router price from 10,000 to just 2,999 KES and upgraded their packages with faster speeds at lower prices. Their 5G network now covers 39 counties with over 690 sites, making it a real alternative for users who want good internet without paying premium prices.

Best Internet Service Providers In Kenya

The company focuses on making internet accessible rather than chasing the fastest speeds. Their 5G unlimited plans start at just 2,999 KES monthly for 15 Mbps, which works perfectly for most households that stream videos, work from home, and video chat with family. The router even comes with a 5-hour power backup, so you stay connected during those frequent power outages that plague many areas.

Airtel Kenya Internet Features

Airtel Kenya focuses on making high-speed internet accessible and affordable, with aggressive network expansion targeting areas where other providers charge premium prices or provide limited coverage.

  • Budget-First 5G Network: 5G coverage across 39 counties with over 690 sites, offering unlimited plans starting at just 2,999 KES monthly. The router price drop from 10,000 to 2,999 KES makes 5G technology accessible to households that cannot afford Safaricom’s premium pricing
  • Extensive Rural 4G Coverage: Network reaches 89% of Kenya’s population with plans to hit 94% by end of 2025, specifically targeting underserved areas where Safaricom fiber cannot reach. This expansion focuses on northeastern regions and rural communities other providers often ignore
  • Power Backup Integration: 5G routers include built-in 5-hour battery backup, ensuring internet stays connected during frequent power outages that affect many areas. This backup feature is standard, not an expensive add-on like with other providers
  • Transparent Pricing Model: No hidden installation fees, straightforward billing without complex fair usage policies, and advance payment discounts for 3-6 months. Integration with Airtel Money provides cashback benefits and convenient bill payments

Pros

  • Most Affordable Pricing: Consistently offers the lowest prices for high-speed internet packages, making unlimited internet accessible to households that cannot afford premium providers
  • Extensive Rural Coverage: Strong network presence in rural and semi-urban areas where fiber providers have limited reach, serving communities that others overlook
  • No Hidden Fees: Transparent pricing with no installation fees for most packages and straightforward billing without unexpected charges or complex fair usage policies
  • Flexible Payment Options: Supports advance payments for 3-6 months with discounts, plus integration with Airtel Money for convenient bill payments and cashback benefits

Cons

  • Slower Speeds Than Premium Options: While adequate for most users, maximum speeds do not match what Safaricom or Starlink can deliver for users who need ultra-fast connections
  • Network Consistency Issues: Some users report occasional speed variations during peak hours, though this has improved significantly with recent network upgrades
  • Limited Urban Premium Coverage: In major cities, coverage may not be as robust as Safaricom’s fiber network, particularly for users who need guaranteed high speeds for business use
  • Customer Service Response Times: While generally helpful, customer support can have longer wait times during peak periods compared to larger providers

Airtel Kenya Internet Packages 2025

Airtel offers different types of internet packages to match various user needs and budgets.

5G Smart Connect Plans

Airtel’s 5G packages offer both unlimited speed-based plans and daily data allowances for users who want high-speed internet.

Package NameSpeed/DataPrice (KES/Month)ValidityBest For
5G Smart Connect 15 Mbps15 Mbps unlimited2,99930 daysBasic streaming, work from home
5G Smart Connect 40 Mbps40 Mbps unlimited4,99930 daysHD streaming, multiple devices
5G Smart Connect Ultra300GB (10GB daily)2,99930 daysHeavy daily usage
4G Smart Box 40GB40GB data2,00030 daysLight users, budget option
4G Smart Box 70GB70GB data3,00030 daysModerate streaming
4G Pocket WiFi 30GB30GB portable1,00030 daysMobile users, travel

4G Smart Connect Plans

These packages provide data allowances for home internet use through the Smart Box device.

Package NameData AllowancePrice (KES)Validity
4G SmartBox 40GB40GB2,00030 days
4G SmartBox 70GB70GB3,00030 days
4G SmartBox 100GB100GB4,00030 days

4G Pocket WiFi Plans

Portable internet packages designed for users who need internet access while traveling or in temporary locations.

Package NameData AllowancePrice (KES)Validity
4G Pocket WiFi 3GB3GB2507 days
Pocket WiFi 30GB30GB1,00030 days
Pocket WiFi 60GB60GB1,50030 days
Pocket WiFi 120GB120GB2,50030 days

5G packages require the Airtel 5G router (2,999 KES) while 4G options work with Smart Box (4,500 KES with free unlimited 10 Mbps) or Pocket WiFi (3,000 KES with free 5GB). Airtel also offers longer validity options like 90-day and 180-day plans with better value for users who can pay in advance.

Equipment and Setup

Airtel provides different hardware options to match user needs and budgets.

  • 5G Router (2,999 KES): Required for all 5G unlimited plans, includes 5-hour battery backup and supports multiple device connections. Available at all Airtel stores with no additional installation fees
  • 4G Smart Box (5,500 KES): Comes with 10GB free data and can connect up to 32 users via WiFi plus wired connections for desktop computers. Offers extended WiFi range for larger homes
  • 4G Pocket WiFi (2,500 KES): Portable device with 5GB free data that connects up to 10 users. Perfect for people who need internet while traveling or in temporary locations
  • No Installation Fees: Most packages come with free setup and no technician visits required – devices are plug-and-play with automatic network connection

Airtel Kenya is aggressively expanding network infrastructure to improve coverage and speeds across the country.

The company has deployed over 4,200 active network sites with plans to add nearly 1,000 additional sites in 2025. This represents the largest network expansion in Airtel Kenya’s history, particularly targeting improved indoor coverage in urban areas and extending services to underserved rural regions.

5G coverage has expanded from 372 sites in 16 counties to over 690 sites across 39 counties, with focus on the northeastern regions that other providers often neglect. The goal is to reach 94% population coverage by the end of 2025, up from the current 89%.

This expansion directly benefits users through improved call quality, faster data speeds, and better Airtel Money service accessibility in previously underserved areas.

4. JTL Faiba

JTL Faiba offers high-speed plans from 35 Mbps to 1 Gbps while maintaining competitive pricing, putting them in direct competition with premium providers. What sets Faiba apart is their commitment to dedicated fiber connections rather than shared bandwidth. While providers like Safaricom use shared connections that can slow during peak times, Faiba provides each customer with dedicated lines that deliver consistent speeds regardless of neighborhood usage.

Best Internet Service Providers In Kenya

The company has eliminated fair usage policies and data caps completely. All Faiba Home Plus plans come with truly unlimited internet access, allowing users to stream, download, and upload without worrying about speed reductions or additional charges after hitting certain limits.

JTL Faiba Internet Features

JTL Faiba operates through modern fiber optic infrastructure that provides each customer with dedicated connections rather than shared bandwidth, ensuring consistent speeds regardless of neighborhood usage patterns.

  • Dedicated Fiber Connections: Each customer gets dedicated fiber lines instead of sharing bandwidth with neighbors, meaning speeds stay consistent even during peak evening hours when other providers slow down. This dedicated approach costs more but delivers guaranteed performance for heavy users
  • True Unlimited Internet: All Faiba Home Plus plans include genuinely unlimited data with no fair usage policies, throttling, or hidden speed reductions after hitting data caps. Users can stream, download, and upload without worrying about additional charges or speed penalties
  • 4G Mobile Backup: Every home internet plan includes mobile data bundles and 4G backup connectivity, ensuring internet access continues during fiber maintenance or outages. This backup system provides seamless connectivity when primary connections face issues
  • High-Speed Range: Upgraded packages now offer speeds from 35 Mbps to 1 Gbps, putting Faiba in direct competition with premium providers while maintaining competitive pricing. The 1 Gbps option particularly appeals to content creators and businesses needing ultra-fast uploads

Pros

  • High-Speed Internet Plans: Faiba now offers some of the fastest residential internet speeds in Kenya, ranging from 35 Mbps to 1 Gbps. Users consistently report getting the advertised speeds, making it reliable for demanding applications like 4K streaming, large file transfers, and multiple device usage.
  • Competitive Pricing Structure: The upgraded packages provide excellent value for the speeds offered, with 35 Mbps starting at 3,000 KES monthly. This pricing makes high-speed internet accessible without the premium costs associated with other providers offering similar speeds.
  • Dedicated Connection Advantage: Unlike shared connections that split bandwidth among multiple users, Faiba’s dedicated lines ensure consistent performance regardless of neighborhood internet usage patterns, particularly valuable during peak evening hours.
  • True Unlimited Internet: All plans include genuinely unlimited data with no throttling or fair usage policies, making it ideal for heavy users, content creators, and households with multiple streaming devices.

Cons

  • Limited Geographic Coverage: While Faiba continues expanding its network, coverage remains restricted to major urban areas including Nairobi, Mombasa, Kisumu, Eldoret, and Nakuru. Rural areas and smaller towns still lack access to Faiba’s high-speed services.
  • Installation Delays and Challenges: Users frequently report significant delays in installation, especially in newly covered areas or during high-demand periods. These delays can extend weeks or months, frustrating customers who need quick service activation after signing up.
  • Customer Service Inconsistencies: Multiple user reports highlight problems with customer service responsiveness, including unresponsive support teams, misleading sales promises, and difficulties resolving technical issues. Recent reviews mention challenges obtaining refunds and long waits for support during service problems.
  • Website Technical Problems: Faiba’s website experiences ongoing technical issues including broken navigation, incomplete page loading, and error messages that make it difficult for users to access account information or request support online.
  • Mixed User Experiences: While some customers praise Faiba’s speed and reliability, others report connection instability and service inconsistencies, suggesting performance may vary significantly depending on location and infrastructure quality.

JTL Faiba Internet Packages 2025

JTL Faiba offers three distinct service categories to meet different connectivity needs, from mobile data plans to high-speed fiber internet for homes and businesses.

Faiba Home Plus (Fiber Internet)

These fiber packages provide dedicated high-speed internet for residential users, with speeds ranging from basic browsing to ultra-fast connectivity for demanding applications. All plans include unlimited data, mobile backup options, and family sharing capabilities.

SpeedPrice (KES/Month)FeaturesBest For
35 Mbps3,000Unlimited data, mobile backup, family shareSmall households, basic streaming
60 Mbps4,000Unlimited data, mobile backup, family shareMedium families, HD streaming
90 Mbps5,000Unlimited data, mobile backup, family shareLarge families, 4K streaming
150 Mbps10,000Unlimited data, mobile backup, family shareHeavy users, multiple devices
200 Mbps15,000Unlimited data, mobile backup, family sharePower users, content creators
300 Mbps20,000Unlimited data, mobile backup, family shareSmall businesses, heavy streaming
1 Gbps30,000Unlimited data, mobile backup, family shareBusinesses, ultra-high usage

Mobile Plans (Bilawaya)

Faiba’s mobile data packages offer substantial monthly data allowances with daily limits to help manage usage. These plans work with 4G-enabled devices and MiFi routers.

PlanData AllowancePrice (KES/Month)Validity
Bilawaya Plus210GB Monthly (7GB Daily)3,00030 days
Bilawaya Premium450GB Monthly (15GB Daily)5,25030 days

Business Plans

Corporate packages feature dedicated connections for offices and businesses that need reliable internet for multiple users. These plans include priority support and advanced features for business operations.

SpeedPrice (KES/Month)FeaturesIdeal For
100 Mbps10,000Dedicated connection, business support, cloud backup1-10 users
150 Mbps15,000Dedicated connection, business support, cloud backup11-20 users
250 Mbps25,000Dedicated connection, business support, cloud backup21-30 users
300 Mbps30,000Dedicated connection, business support, cloud backup31-40 users
400 Mbps40,000Dedicated connection, business support, cloud backup41-50 users
600 Mbps55,000Dedicated connection, business support, cloud backup51-65 users

Coverage and Installation

Faiba’s fiber network covers major urban centers across Kenya, with ongoing expansion to additional areas. Current coverage includes Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, Thika, Malindi, Kitale, Garissa, Kakamega, Nyeri, and several other urban areas.

Installation typically costs around 15,000 KES depending on location and infrastructure requirements, though some areas may qualify for promotional pricing. To check availability and current installation offers, visit jtl.co.ke/pata-faiba or contact customer service at 0747 585 100.

JTL Faiba has positioned itself as a strong competitor in Kenya’s high-speed internet market through dedicated connections, unlimited data policies, and significantly upgraded speeds. While coverage limitations and customer service inconsistencies remain challenges, the improved packages and genuine unlimited internet make Faiba worth considering for users in covered areas who need reliable, high-speed connectivity for demanding applications.

5. Zuku

Zuku remains a popular choice among Kenyans looking for affordable internet packages, but the company continues to struggle with the same service quality issues that have plagued customers for years. While the pricing stays competitive and attracts budget-conscious users, the persistent problems with upload speeds, customer service, and network reliability have led to growing customer frustration and even formal complaints to regulatory authorities.

Best Internet Service Providers In Kenya

The most significant ongoing issue is the low upload speeds that typically run at just 10% of the advertised download rates. This creates serious problems for users who need to upload files, participate in video conferences, or livestream content. What makes this particularly frustrating is that other providers like Safaricom offer symmetrical speeds, making Zuku’s upload limitations feel outdated.

Customer dissatisfaction has reached new levels in 2024-2025, culminating in significant legal penalties against the company. In February 2025, Zuku was fined KES 500,000 by the Office of the Data Protection Commissioner for privacy violations after refusing to delete a former customer’s data despite repeated requests. The company was also found guilty of obstructing the investigation, with directors facing potential prosecution. Just months later in May 2025, Zuku received an even larger KES 7.2 million fine from the Copyright Tribunal for broadcasting the film ‘Pwagu’ without proper consent from content creators.

Zuku Internet Features

Zuku operates primarily through fiber optic infrastructure in urban areas, focusing on affordable internet packages that combine internet, TV, and phone services for households wanting all services from one provider.

  • Triple Play Bundles: Combines internet, digital TV with 60 channels, and phone services in single packages starting at 2,899 KES monthly. This bundling approach offers convenience for families wanting to manage all digital services through one provider and monthly bill
  • Affordable Entry-Level Pricing: Internet-only plans start at 2,799 KES for 10 Mbps, making basic fiber internet accessible to budget-conscious households. Free installation and equipment reduce upfront costs that often prevent users from switching to fiber connections
  • Urban Fiber Coverage: Network covers most major urban areas in Kenya through fiber connections that support streaming and general internet use. The infrastructure reaches established residential areas and business districts in cities and larger towns
  • Limited Upload Performance: Upload speeds typically run at only 10% of advertised download speeds, which affects video conferencing, file uploads, and cloud backups. This limitation makes Zuku less suitable for users who need strong upstream connectivity for work or content creation

Pros

  • Cost-Effective Plans: Zuku offers some of the most affordable internet packages in Kenya, with plans starting at 2,799 KES for 10 Mbps. This pricing makes decent internet speeds accessible to households and small businesses operating on tight budgets.
  • Triple Play Value: The combination packages that include internet, TV, and phone services provide good value for families. These bundles are convenient for households looking to manage all their digital services through a single provider and monthly bill.
  • Wide Urban Coverage: Zuku’s fiber network covers most major urban areas in Kenya, making it accessible to a large number of potential customers in cities and towns where other fiber providers may not reach.

Cons

  • Severely Limited Upload Speeds: Upload speeds typically run at only 10% of the advertised download speeds, severely affecting video conferencing, file uploads, cloud backups, and any activities requiring strong upstream connectivity
  • Poor Customer Service Experience: Customer support has been consistently problematic, with long wait times, unresponsive agents, and difficulties resolving technical issues
  • Frequent Network Outages: Users regularly experience unexplained internet outages and connection drops that can last hours or even days, with poor communication about resolution timelines
  • Website Technical Problems: Zuku’s website suffers from broken links, non-functional pages, and navigation issues that make it difficult for customers to access account information or request support
  • Legal and Regulatory Issues: Recent fines including KES 500,000 for privacy violations and KES 7.2 million for copyright infringement demonstrate ongoing compliance problems beyond customer service issues

Zuku Internet Packages 2025

Zuku maintains its focus on affordable pricing with packages that appeal to budget-conscious users, though service quality concerns persist across all tiers.

PlanSpeed (Mbps)Price (KES/Month)FeaturesBest For
Basic Internet102,799Free installation, Free modem, Optional TV packageLight users, basic browsing
Standard Internet204,199Free installation, Free modem, Optional TV packageSmall families, streaming
Premium Internet605,999Free installation, Free modem, Optional TV packageHeavy users, multiple devices
Basic Triple Play102,899Internet + TV + Phone, 60 channelsBudget households wanting all services
Standard Triple Play204,399Internet + TV + Phone, 60 channelsFamilies needing complete package
Premium Triple Play606,299Internet + TV + Phone, 60 channelsHouseholds wanting fastest speeds with TV

All packages include free installation and equipment, with the option to add TV services for an additional 499 KES monthly. However, customers should be aware that actual upload speeds will be significantly lower than download speeds across all packages.

Zuku continues to attract customers through competitive pricing and comprehensive packages, but the persistent service quality issues make it a challenging choice for users who need reliable internet for work, education, or business purposes. While the affordable rates appeal to budget-conscious users, potential customers should carefully consider whether the cost savings justify the ongoing service frustrations reported by many existing subscribers.

6. Telkom Kenya

Telkom Kenya stands out for its affordability and the variety of internet packages it offers, making it a popular choice for many users across the country. In urban areas and remote regions, Telkom Kenya’s efforts to expand its services make it a good option, especially for those on a budget. Known for its flexibility with various data plans, Telkom Kenya caters to a wide range of internet needs, from light browsing to heavy usage.

Best Internet Service Providers In Kenya

Since the government became the sole owner in 2022, Telkom has maintained its focus on serving users who need reliable internet without breaking the bank. With a 1.7% market share in mobile broadband, the company has carved out its niche as the go-to provider for budget-conscious users who still want decent internet speeds and coverage.

Telkom’s approach focuses on what users actually need rather than the fastest speeds available, delivering consistent 4G connectivity through portable routers and affordable data bundles. This makes them particularly valuable for users in areas where other providers charge too much or do not offer reasonable options.

Telkom Kenya Internet Features

Telkom Kenya operates primarily through its 4G LTE network, offering mobile internet solutions through portable devices and data packages that prioritize affordability over maximum speeds.

  • Budget-Focused 4G Network: Extensive 4G coverage across urban and semi-urban areas provides reliable internet speeds suitable for streaming, online gaming, and general browsing. The network performs consistently in major cities and towns without the premium pricing of larger providers
  • Portable MiFi Solutions: Offers affordable portable routers that create WiFi hotspots for multiple device connections, allowing internet sharing for households and small offices. These devices work well for users who travel frequently or need internet in locations without fixed installations
  • Flexible Data Planning: Provides variety of data packages from daily to monthly options, letting users choose plans that match their usage patterns and budget constraints. This flexibility helps users avoid overpaying for unused data or committing to long-term contracts
  • Government Backing: As a government-owned entity since 2022, Telkom maintains focus on serving users who need reliable internet without premium costs. This backing ensures service continuity and commitment to affordable pricing for budget-conscious customers

Pros

  • Highly Affordable Pricing: Telkom consistently offers some of the most competitive pricing in Kenya’s internet market, making high-quality internet access possible for budget-conscious users and households with limited income for connectivity expenses.
  • Flexible Payment Options: Provides various data plans ranging from daily packages to long-term bundles, allowing users to select options that match their specific usage needs and financial capabilities without overpaying for unused data.
  • Portable Internet Solutions: MiFi devices and mobile routers provide internet connectivity for users who travel frequently or need internet access in locations where fixed connections are not available or practical to install.
  • Wide Network Coverage: 4G network reaches both urban centers and many rural areas, ensuring connectivity options for users outside major cities who may have limited alternatives from other providers.

Cons

  • Limited Coverage in Remote Areas: Despite efforts to expand network reach, Telkom’s services can be inconsistent in very remote locations, potentially limiting access for users in areas with challenging terrain or sparse population density.
  • Customer Service Response Times: Mixed experiences with customer support, including longer wait times for technical assistance and challenges resolving service issues, particularly during peak demand periods when support systems become overloaded.
  • Network Reliability Variations: Users occasionally report network outages and fluctuating internet speeds that can affect overall service reliability, with some areas experiencing more frequent disruptions than others depending on local infrastructure quality.
  • Speed Limitations: While adequate for most users, internet speeds may not match premium providers, potentially disappointing users who need consistently fast connections for demanding applications like video conferencing or large file transfers.

Telkom Kenya Internet Packages 2025

Telkom maintains its focus on affordable, flexible packages that provide good value for users who need reliable internet without premium pricing.

PlanData AllowancePrice (KES)ValidityBest For
Daily 5GB5GB25024 HoursHeavy daily users
Monthly 12GB12GB1,00030 DaysLight users
Monthly 30GB30GB2,00030 DaysRegular streaming users
Monthly 50GB50GB3,00030 DaysHeavy users and families
Unlimited400GB monthly cap4,00030 DaysMaximum usage households
Unlimited Plus500GB monthly cap5,50030 DaysBusiness and power users
90-Day Bundle100GB6,00090 DaysExtended usage planning

Most packages include fair usage policies with speed throttling after reaching specified limits. The 4G router bundles typically include free installation and equipment setup, making them accessible for users who need immediate internet access without technical complications.

Telkom Kenya remains a solid choice for users who prioritize affordability and flexibility over maximum speeds. While not offering the fastest connections available, their competitive pricing and wide range of package options make reliable internet accessible to users across different income levels and usage requirements. The company’s focus on practical, budget-friendly solutions continues to serve an important segment of Kenya’s internet market.

7. Poa! Internet

Poa! Internet has established itself as a significant player in Kenya’s ISP market by offering some of the most affordable internet packages available. At the same time, it may not offer the highest speeds, Poa! Internet excels in making internet access available to low-income households and underserved areas. This focus on affordability and accessibility makes it an excellent choice for users looking for basic, reliable internet service without breaking the bank.

Best Internet Service Providers In Kenya
A technician setting up Poa! Internet in a low-income area, ensuring affordable and reliable connectivity for underserved communities.

I remember the first time I came to Nairobi and used Poa Internet in an area where other providers didn’t reach. Even with occasional downtime, they actually saved most residents money and provided internet access where none existed before. That experience showed me how Poa focuses on underserved communities that bigger ISPs often ignore.

The company has raised $50.3 million in funding and serves over 12,000 customers primarily in Nairobi’s low and middle-income neighborhoods. With over 10,000 Wi-Fi hotspots across Kenya, Poa! Internet continues expanding its mission to connect every home in Africa with high-quality internet at prices people can actually afford.

Poa! Internet Features

Poa! Internet operates through a unique model that combines affordable home internet packages with extensive public Wi-Fi hotspot networks, specifically targeting underserved communities that larger ISPs often overlook.

  • Community-Focused Pricing: Plans start at just 450 KES weekly or 1,575 KES monthly, making unlimited internet accessible to low-income households that cannot afford premium provider packages. This pricing specifically targets areas where other ISPs charge rates that many residents simply cannot manage
  • Dual Service Model: Provides both Poa! Home for unlimited residential internet and Poa! Street with over 10,000 Wi-Fi hotspots throughout Kenya. This combination ensures connectivity both at home and when moving around Nairobi and other covered areas
  • No Data Expiry Policy: Street Wi-Fi additional data purchases never expire, offering better value compared to traditional mobile data that expires after set periods. Users can buy data when they have money and use it whenever needed without time pressure
  • Underserved Area Focus: Specifically targets low and middle-income neighborhoods in Nairobi that larger ISPs often ignore or serve poorly. This focus helps bridge the digital divide by bringing internet access to communities that need it most but have limited options

Pros

  • Budget-Friendly Options: Poa! Internet offers some of the most affordable ISP packages in Kenya, with weekly plans starting at 450 KES and monthly options at 1,575 KES. This pricing makes internet accessible to households that might otherwise struggle to afford reliable connectivity.
  • Focus on Underserved Areas: Dedicates services to areas often overlooked by other ISPs, particularly in Nairobi’s low and middle-income neighborhoods. This focus helps bridge the digital divide by bringing internet access to communities that need it most.
  • Extensive Wi-Fi Hotspot Network: With over 10,000 Wi-Fi hotspots across Kenya, users can access internet in various locations beyond their homes. This network provides 100MB of free daily data with affordable additional data at 20 KES per GB.
  • Flexible Payment Options: Supports mobile money payments through M-PESA and offers both weekly and monthly billing cycles, making it easier for users to manage their internet expenses according to their income patterns.

Cons

  • Lower Internet Speeds: The internet speeds offered by Poa! Internet are capped at 5 Mbps, which is significantly lower compared to other ISPs. This speed limitation may not be suitable for users who require fast internet for activities like 4K streaming or competitive online gaming.
  • Installation Fees Required: Despite low monthly costs, the one-time installation fee of 2,500 KES can be a barrier for some users, particularly those in low-income areas where upfront costs present financial challenges.
  • Limited Geographic Coverage: Although Poa! Internet is expanding, its services are currently concentrated in specific regions, primarily around Nairobi and select urban areas. Users outside these coverage zones may not have access to Poa! services.
  • Speed Limitations for Heavy Usage: The 5 Mbps speed cap may cause frustration for households with multiple users or devices, particularly during peak usage times when the connection needs to support several simultaneous activities.

Poa! Internet Packages 2025

Poa! Internet offers flexible pricing options that cater to different budget constraints while maintaining unlimited data access for all plans.

PlanSpeedPrice (KES)Installation Fee (KES)Best For
Weekly5 Mbps450/Week2,500Short-term users, testing service
Monthly Saver5 Mbps1,575/Month2,500Budget-conscious households
Monthly Standard5 Mbps1,750/Month2,500Regular home internet use

All packages include unlimited data with no fair usage policy restrictions and free access to over 10,000 Poa! Street Wi-Fi hotspots across Kenya. The Street Wi-Fi network provides 100MB of free daily data, with additional data available at 20 KES per GB that never expires.

Coverage and Availability

Poa! Internet currently provides services in major areas around Nairobi including Mombasa Road, Utawala, Kajiado, Kiambu, Nairobi East and West, Thika Road, Thika, Nakuru East, and Nakuru West. The company is actively expanding to new areas including Kikuyu, Kitengela, Juja, and is building network infrastructure in Mombasa.

To check service availability in your area or set up a connection, contact Poa! Internet through their website at poa.co.ke or via their customer service channels. Installation typically takes 3-5 days once service availability is confirmed.

Poa! Internet continues to grow its presence in Kenya by providing affordable and reliable internet services, particularly in areas where other providers may not reach. While it may not offer the fastest speeds available, Poa! Internet’s commitment to accessibility and affordability makes it a valuable option for many households looking for essential internet connectivity at prices they can manage.

8. Liquid Home

Liquid Home delivers enterprise-grade internet services to both residential and business customers across Kenya. As part of Liquid Intelligent Technologies, which operates across 14 African countries with over 60,000 kilometers of fiber cable, Liquid Home benefits from robust infrastructure and technical expertise that ensures stable connections and minimal downtime.

Best Internet Service Providers In Kenya

The company’s approach centers on providing premium internet services with dedicated support, making it particularly attractive for users who prioritize reliability over the lowest possible pricing. Their fiber network delivers consistent speeds that handle demanding applications without the performance issues common with shared connections.

Liquid Home Internet Features

Liquid Home operates through enterprise-grade fiber optic infrastructure that delivers business-quality internet services to both residential and corporate customers, backed by pan-African network expertise.

  • Enterprise-Grade Infrastructure: Benefits from Liquid Intelligent Technologies’ 60,000+ kilometers of fiber cable across 14 African countries, ensuring reliable connectivity backed by redundant systems and professional network management. This infrastructure provides stability that smaller regional ISPs cannot match
  • Business-Oriented Service Quality: Provides dedicated technical support teams that understand both residential and business connectivity requirements, offering faster resolution times for technical issues. This professional approach appeals to users who prioritize reliability over lowest possible pricing
  • Consistent Fiber Performance: Network delivers stable, high-speed internet with minimal latency that performs well for bandwidth-intensive activities like HD streaming, online gaming, and video conferencing. The fiber infrastructure handles demanding applications without the performance issues common with shared connections
  • Corporate Solutions Integration: In addition to residential plans, offers tailored business packages including dedicated internet access and cloud services. This business focus has established strong reputation in corporate sector, benefiting residential customers through higher service standards

Pros

  • Reliable High-Speed Internet: Liquid Home’s fiber network delivers consistent, high-speed internet that performs well for both personal and professional use. This reliability is especially valuable for activities that require stable connections, such as video calls and online gaming.
  • Extensive Urban Coverage: Strong coverage in major cities and towns across Kenya makes it accessible to a large number of users who need dependable internet service. The fiber infrastructure reaches most business districts and residential areas in urban centers.
  • Business Solutions Excellence: Particularly well-suited for businesses, offering tailored packages that include dedicated bandwidth, cloud services, and robust customer support. This makes it a strong option for companies that rely heavily on internet connectivity for their operations.
  • Professional Network Management: Benefits from enterprise-level network monitoring and management, resulting in fewer outages and faster problem resolution compared to smaller ISPs that may lack dedicated technical teams.

Cons

  • Higher Pricing for Premium Services: While Liquid Home offers competitive pricing, its premium services, especially those tailored for businesses, can be more expensive than other options. This might be a consideration for smaller businesses or budget-conscious users.
  • Limited Availability in Rural Areas: Although Liquid Home has strong coverage in urban and semi-urban regions, its services are less available in rural areas. This limits access for users who live outside of major towns and cities.
  • Installation Delays in New Areas: Some users have reported delays in installation, particularly in newly covered areas or during peak demand periods. These delays can be frustrating for users who need to get connected quickly for business or personal needs.
  • Focus on Business Market: While residential packages are available, Liquid Home’s primary focus on business customers sometimes means residential users may not receive the same level of attention or specialized packages that other ISPs offer.

Liquid Home Internet Packages 2025

Liquid Home offers packages that cater to both residential users and businesses, with emphasis on reliability and consistent performance.

Plan NameSpeed (Mbps)Price (KES/Month)FeaturesBest For
Home Bronze53,500Unlimited data, free WiFi routerBasic browsing and light streaming
Home Silver105,500Unlimited data, free WiFi routerHD streaming and moderate gaming
Home Gold207,500Unlimited data, free WiFi routerMultiple devices, HD streaming, gaming
Home Platinum5010,500Unlimited data, free WiFi routerHeavy internet use, 4K streaming, large downloads

All residential packages include unlimited data usage, free installation in most areas, and a complimentary WiFi router. Business packages are available with higher speeds and dedicated support options for companies requiring enterprise-level connectivity solutions.

Coverage and Installation

Liquid Home’s fiber network covers major urban centers across Kenya, with particularly strong presence in Nairobi, Mombasa, Kisumu, and Nakuru. The company continues expanding its network to reach additional residential and business areas.

Installation costs vary depending on location and infrastructure requirements, though most urban areas qualify for free installation. Business installations may include additional setup fees for dedicated equipment and configuration. To check coverage in your area, contact Liquid Home’s sales team or visit their website for availability confirmation.

Liquid Home remains a solid choice for those looking for reliable and fast internet, particularly in urban areas. While it might come with a higher price tag for its premium services, the reliability and speed it offers make it a valuable option for both residential and business users. For companies needing robust internet solutions, Liquid Home’s business packages provide tailored options that can meet even the most demanding connectivity needs.

9. CheetahNet Solutions

CheetahNet Solutions lives up to its name by delivering fast internet speeds that would make an actual cheetah proud. The company has carved out a solid reputation in Kenya’s ISP market by focusing on areas where the bigger players might not give the same attention. You can tell from the name itself they are serious about speed, and customer reviews back this up with consistent praise for both their connection quality and customer service.

Best Internet Service Providers In Kenya

Formerly operating under Softweave Business Solution, CheetahNet has established itself as a trusted ISP in Kiambu County and surrounding areas. The company operates between Kawaida Shopping Centre and Kiambu High School, serving a concentrated area with fiber, wireless, and cable internet connections. Customer reviews consistently rate CheetahNet as a 4-star ISP, with users particularly praising the affordable rates and prompt customer support.

CheetahNet’s approach focuses on providing personalized service to smaller communities that might not receive the same attention from larger national ISPs. This localized focus allows them to offer more responsive customer service and flexible packages that cater to specific community needs rather than one-size-fits-all solutions.

CheetahNet Solutions Internet Features

CheetahNet operates through multiple connectivity technologies specifically built for the Kiambu County area, providing personalized service to smaller communities that might not receive the same attention from larger national ISPs.

  • Localized Network Infrastructure: Built network infrastructure specifically optimized for Kiambu County terrain and population density, ensuring better performance and minimal downtime through localized maintenance and monitoring. This focused approach allows for faster response times compared to nationwide providers
  • Mixed Technology Approach: Utilizes fiber optic, wireless, and cable connections depending on area requirements and infrastructure availability, providing flexibility in service delivery. This technology mix ensures coverage across different terrain types while maintaining cost-effective operations
  • Personalized Customer Support: Responsive customer service that consistently receives 4-star ratings from users, with prompt technical assistance and flexible problem resolution. The localized focus allows for more personal attention compared to large call centers serving nationwide customers
  • Value-Added Technology Services: Beyond internet connectivity, offers CCTV installation and Point of Sale solutions for business customers in the region. This comprehensive technology service approach helps local businesses get multiple solutions from one trusted provider

Pros

  • Affordable and Flexible Plans: CheetahNet offers a variety of packages that cater to different budgets and needs, making it accessible to a broad range of users from individuals to small businesses without requiring large monthly commitments.
  • Responsive Customer Support: One of CheetahNet’s strongest points is its customer service quality. Users frequently report timely and effective support, which is crucial for resolving technical issues or getting help with setup and maintenance.
  • Localized Service Approach: The focus on serving a specific geographic area allows CheetahNet to provide more personalized attention and faster response times compared to larger ISPs that serve nationwide customers.
  • Reliable Network Performance: The company emphasizes stability and speed, making it a solid choice for activities like streaming, online gaming, and large file transfers with network infrastructure built to minimize downtime.

Cons

  • Limited Geographic Coverage: CheetahNet’s services are concentrated primarily in Kiambu County, which significantly limits availability for potential customers outside this specific region who might be interested in their service quality.
  • Variable Speeds During Peak Hours: While CheetahNet generally provides good speeds, users might notice slower performance during peak times when network usage is high, which could impact those who rely on constant high-speed internet.
  • Smaller Network Infrastructure: As a regional provider, CheetahNet may not have the extensive backup systems and redundancy that larger national ISPs offer, potentially affecting service continuity during major technical issues.
  • Higher Costs for Premium Plans: Although basic packages are affordable, the premium plans with higher speeds can be more expensive, making them less accessible for budget-conscious users who need faster connections.

CheetahNet Solutions Internet Packages 2025

CheetahNet offers residential and business internet packages that balance affordability with reliable performance across different speed tiers.

Plan NameSpeed (Mbps)Price (KES/Month)TypeBest For
Home Basic152,000HomeBasic browsing and streaming
Home Standard252,500HomeHD streaming and light gaming
Home Premium353,000HomeMultiple devices and HD streaming
Home Ultra453,500HomeHeavy internet usage households
Business Starter203,500BusinessSmall business operations
Business Standard305,000BusinessMedium businesses with consistent speeds
Business Premium507,000BusinessLarger operations with high-speed demands

All packages include installation support and customer service access. Business plans feature priority technical support and service level agreements for consistent connectivity.

Coverage and Installation

CheetahNet’s coverage area extends primarily throughout Kiambu County, with the main service zone between Kawaida Shopping Centre and Kiambu High School. The company continues expanding its network within this region to reach additional residential areas and business districts.

Installation services are available with technical teams that handle setup and configuration for both residential and business customers. For coverage verification and service setup, contact CheetahNet at their offices in New Kikinga Annexe, 6th Floor, suite 607, Biashara Street Kiambu, or call 0111 051 580 during business hours from 8:00 AM to 8:00 PM, seven days a week.

CheetahNet Solutions continues to establish itself as a reliable choice for internet services within its coverage area. While geographic coverage remains limited to Kiambu County, the company’s focus on customer service quality and localized support makes it a strong option for users in the areas it serves who value responsive support and flexible package options.

10. SurfNet Solutions

SurfNet Solutions rounds out our list as an ISP that focuses on providing both home and business internet solutions with a strong emphasis on affordability and reliability. Known for offering a variety of packages tailored to different needs, SurfNet stands out for its flexibility and commitment to serving both urban and semi-urban areas. With a mix of fiber and wireless options, SurfNet has gained popularity among users who require reliable and high-speed internet without the premium pricing.

Best Internet Service Providers In Kenya

The company now serves over 14,000 clients across Kajiado, Machakos, and Nairobi regions, building a solid reputation for customer service and competitive pricing. SurfNet has positioned itself as a budget-friendly alternative that does not compromise on quality, making it particularly attractive for households and businesses that need consistent internet connectivity without stretching their budgets.

SurfNet’s approach centers on making high-speed internet accessible to a broader range of users by keeping costs low while maintaining service quality. Their free fiber installation policy removes one of the biggest barriers that prevent users from switching to better internet services, making it easier for customers to upgrade from slower connections.

SurfNet Solutions Internet Features

SurfNet operates through fiber and wireless infrastructure across Kajiado, Machakos, and Nairobi regions, focusing on making high-speed internet accessible through competitive pricing and removing installation barriers.

  • Free Fiber Installation Policy: Provides complimentary fiber installation service that eliminates the upfront cost barrier preventing users from switching to better internet connections. This free setup makes high-speed fiber accessible to households that cannot afford installation fees charged by other providers
  • Dual Technology Options: Offers both fiber and wireless internet packages depending on location and user preferences, with speeds ranging from 5 Mbps to 200 Mbps. This flexibility ensures coverage across different areas while allowing users to choose technology that best fits their needs and budget
  • Business-Ready High Capacity: Business plans support up to 200 Mbps for large-scale operations including extensive CCTV surveillance systems and heavy internet requirements. These high-capacity options serve businesses that need reliable connectivity for mission-critical operations
  • 24/7 Customer Support: Maintains round-the-clock customer service support to ensure users receive assistance whenever technical issues arise. This always-available support is particularly valuable for business customers who cannot afford extended downtime during operational hours

Pros

  • Flexible Internet Plans: SurfNet provides a variety of packages with different speeds and prices, making it easy for users to find a plan that fits their specific needs and budget without paying for more capacity than they require.
  • Strong Business Solutions: For businesses, SurfNet offers high-capacity plans that support extensive internet use, including real-time remote surveillance, heavy-duty internet requirements, and large-scale operations with reliable connectivity.
  • Affordable Options: With plans starting as low as 2,400 KES per month, SurfNet is an attractive option for users looking for affordable internet services without sacrificing quality or reliability.
  • Free Installation Benefits: The complimentary fiber installation removes significant upfront costs, making it easier for customers to access high-speed internet without worrying about installation fees that other providers often charge.

Cons

  • Limited Coverage in Rural Areas: While SurfNet is expanding its reach, its services are primarily focused on urban and semi-urban areas, which may limit availability for users in more remote regions who could benefit from their affordable pricing.
  • Variable Speeds for Lower-Tier Plans: Users on lower-tier plans might experience slower speeds during peak times when network usage is high, which could affect those who need consistent, high-speed internet for work or entertainment.
  • Smaller Network Infrastructure: As a regional provider, SurfNet may not have the extensive backup systems and redundancy that larger national ISPs offer, potentially affecting service continuity during major technical issues.
  • Coverage Concentration: Services are concentrated in specific regions (Kajiado, Machakos, Nairobi), which limits access for potential customers outside these areas who might be interested in their service offerings.

SurfNet Solutions Internet Packages 2025

SurfNet offers comprehensive packages across fiber and wireless technologies for both residential and business users, emphasizing value for money across different speed tiers.

Plan NameSpeed (Mbps)Price (KES/Month)TypeBest For
Home Fiber 30302,400Home FiberHome browsing, up to 5 devices
Home Fiber 50503,500Home FiberUp to 10 devices, live TV streaming
Home Fiber 70705,000Home FiberUp to 20 devices, live TV streaming, IoT
Home Wireless 552,400Home WirelessBasic home browsing, up to 5 devices
Home Wireless 883,000Home WirelessStreaming, uploading light duty
Home Wireless 12123,500Home WirelessHeavy download and streaming
Home Wireless 20205,000Home WirelessHeavy streaming, uploading, CCTV surveillance
Business Fiber 20205,000Business FiberSmall businesses, up to 8 devices
Business Fiber 50508,000Business FiberHeavy duty internet requirements
Business Fiber 10010015,000Business FiberIndustrial needs, heavy internet requirements
Business Fiber 20020025,000Business FiberLarge area surveillance, extensive cameras, heavy duty

All packages include free installation for fiber connections and 24/7 customer support. Business packages feature priority technical support and service level agreements for consistent connectivity.

Coverage and Installation

SurfNet’s primary coverage areas include Kajiado, Machakos, and Nairobi regions, with ongoing expansion to reach additional residential and business areas within these counties. The company focuses on serving urban and semi-urban areas where demand for reliable internet is growing.

Installation is provided at no additional cost for fiber connections, with technical teams handling setup and configuration for both residential and business customers. For coverage verification and service setup, contact SurfNet through their website at surfnetsolution.com or via their customer service channels that operate 24/7.

SurfNet Solutions continues to establish itself as a competitive player in the Kenyan ISP market through affordable pricing, free installation, and commitment to quality service. While geographic coverage remains concentrated in specific regions, the company’s focus on value for money and customer satisfaction makes it a strong option for users in covered areas who need reliable internet services without premium pricing.

Finding Your Perfect Internet Provider

After months of research, testing, and verifying information from official sources and real user experiences, it’s clear that Kenya’s internet market offers something for every budget and need. From Safaricom’s reliable nationwide coverage to Starlink’s rural breakthrough, and from Poa’s affordable community focus to the premium speeds of Liquid Home, each provider serves specific user requirements.

I spent time cross-referencing pricing with official websites, testing speeds where possible, and gathering feedback from actual users across different regions. What struck me most was how competitive the market has become. Providers are genuinely improving services and dropping prices to stay relevant.

The choice depends on your specific situation like location, budget, usage needs, and tolerance for customer service variations. But with options ranging from 1,575 KES monthly to enterprise-level connections, reliable internet is now accessible to most Kenyans who need it.

If you have experiences with any of these providers or questions about specific areas, feel free to share in the comments below.

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Joseph Matino
ByJoseph Matino
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I build custom applications and manage server infrastructure as CTO at Hostwek LTD, bringing six years of development experience to everything I do. Currently developing a cloud-based HMS and preparing our hosting platform for launch while expanding skills in Node.js, React, and AI. My infrastructure work includes Proxmox virtualization, custom Zabbix monitoring systems, and security implementations that keep systems secure and fast. Based in Kenya, I write about development workflows, server optimization, and PC gaming insights. Gaming helps maintain focus during long coding sessions.
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I use cookies and similar technologies to improve your experience on this blog. With your consent, I may process data such as how you interact with the site or unique device identifiers. If you choose not to consent or withdraw your consent, some features may not work as intended.

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The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Statistics

Marketing

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